Kathryn Turman served as the Assistant Director over the FBI Victim Services Division (VSD) from 2002 – 2020. Beginning with six employees in 2002, the FBI VSD expanded to include 300 victim specialists, terrorism victim services coordinators, child/adolescent forensic interviewers, child victim services specialists, an international hostage family engagement team, and operational psychologists.
Ms. Turman developed and led the FBI’s response to 9/11 victims and victims of more than 100 acts of terrorism outside the U.S. In 2005, she established a terrorism and mass violence Victim Services Response Team (VSRT) that has become an international model. The FBI VSRT responded to more than 35 terrorism and mass violence events across the U.S. during her tenure.
Some of these events include:
Virginia Tech Shooting
Fort Hood Shooting
American Civic Association Shooting
Sikh Temple Shooting, Oak Creek, WI
Boston Marathon Bombing
San Bernardino Shooting
Washington Navy Yard Shooting
Umpqua Community College Shooting
Charleston/Mother Emmanuel Church Shooting
Sandy Hook Elementary School Shooting
Las Vegas Harvest Festival Shooting
Pittsburgh Tree of Life Shooting
Henry Pratt Company Shooting
Chabad Synagogue Shooting
Borderline Bar Shooting
Sutherland Springs Church Shooting
Santa Fe High School Shooting
Tribeca Truck Attack
Pulse Nightclub Shooting
Gilroy Garlic Festival Shooting
Parkland High School Shooting
Virginia Beach Shooting
El Paso Walmart Shooting
Prior to the joining the FBI, Ms. Turman served in the Department of Justice as Director of the Missing and Exploited Children’s Program, Chief of the Victim Witness Assistance Unit in the United States Attorney’s Office for the District of Columbia, and Director of the Office for Victims of Crime (OVC). She began her public service career as an aide to the late Senator John Heinz.
As OVC Director, she was tasked by Attorney General Reno with developing a comprehensive plan to ensure that every family that lost loved ones in the 1988 bombing of Pan Am 103, regardless of nationality, were afforded opportunities to follow and participate in the Scottish trial of two Libyan intelligence agents held in the Netherlands. The unprecedented assistance included the first website created for victims to follow a trial, a secure broadcast of trial proceedings to sites in the United States and United Kingdom, assistance with travel to case briefings and the trial, and mental health counseling for families.
Ms. Turman served on national task forces and advisory committees including the Interagency Task Force on Child Abuse and Neglect, the National Commission on the Future of DNA Evidence, the National Forensic Science Commission, the Victim Services Committee for the International Association of Chiefs of Police, and the White House Hostage Policy Review Team. She played a key role in establishing the Interagency Hostage Recover Fusion Cell and led the Hostage Family Engagement Team for the first year.
Ms. Turman received the Edmund J. Randolph Award, the highest honor provided by the Department of Justice, for her work with Pan Am 103/Lockerbie families. She received the Attorney General’s Award for Distinguished Service, two National Crime Victims Service Awards, two National Intelligence Meritorious Citations, and is one of the few Federal employees to receive Presidential Rank Awards for both Meritorious and Distinguished Service.
Ms. Turman is retired and living in the Nashville area where she volunteers as a Court Appointed Special Advocate for abused and neglected children and serves as a consultant on issues related to terrorism and mass violence victim response.
Michael Harrigan retired from the FBI in 2018 after serving in various field offices, the National Center for the Analysis of Violent Crime at the Critical Incident Response Group, and the Quantico Training Division. His law enforcement career spanned 30 years, including with a local and military law enforcement agency.
Mr. Harrigan’s most recent FBI assignment was as the Chief of the FBI’s Firearms Training Unit, overseeing firearms training for over 13,000 armed FBI personnel. Additionally, he served on the FBI’s Shooting Incident Review Group where he reviewed all incidents of the use of deadly force and accidental firearm discharges by FBI and FBI-assigned personnel.
He has extensive experience in the violent crime investigative and analytical fields.
As the Chief of the Violent Criminal Apprehension Program, he led a staff of senior investigators and analysts who worked with law enforcement agencies on homicide, sexual assault, missing persons, and unidentified human remains cases.
He launched a national publicity and outreach campaign examining cases of victims and perpetrators associated with movement via the interstate highway system. He also led the development and deployment of the ViCAP web-enabled database which provides a valuable investigative resource to investigators.
Mr. Harrigan has worked with the most senior law enforcement leaders in the country and across the world during his time leading the National Academy, the FBI’s executive leadership institution.
He currently provides active shooter training and analytical support to agencies, along with consultation work in the firearm range liability and litigation field. He also serves on the Society of Former Special Agents of the FBI’s Law Enforcement Officers Safety Act sub-committee.
Melissa retired from the FBI in 2022 after serving in the New York and Cleveland field offices for over twenty-three years.
Melissa is a seasoned practitioner in crisis intervention and negotiations having operated as an FBI Crisis Negotiator for over fifteen years. She successfully resolved domestic and international kidnappings, barricaded subjects, and other crisis events. For over a decade, Melissa led FBI-Cleveland’s Crisis Negotiation Team. She has trained hundreds of law enforcement officers, including instructing at the International Law Enforcement Academy (ILEA) in Budapest, Hungary and being an assessor/coach for the FBI’s National Crisis Negotiation Course. In addition, Melissa was selected to represent the FBI at the Metropolitan Police (Scotland Yard) Hostage Negotiation Course in London, England.
Melissa’s strong skills in strategic assessment and targeting come from her years as an FBI Undercover Agent. She operated both domestically and internationally. Her undercover portfolio included transnational organized crime, public corruption, drug trafficking, and counterintelligence matters.
Melissa is the founder of Alchemy Team LLC, a negotiation and conflict resolution training and consulting company. She has worked with professionals from different industries, including real estate, human resources, engineering, construction, and technology.
David Okada, Lieutenant (retired), Salem Police Department, Salem, Oregon
Lieutenant Dave Okada is the Principal at Safety and Threat Solutions consulting, LLC and is an internationally recognized expert in the subject matter of community-based multidisciplinary threat assessment and management. He has been a practitioner in threat assessment since 1999 and has worked on thousands of threat assessment cases throughout his career, serving as the Chair of the Willamette Valley Adult Threat Advisory Team and a member of the Mid-Valley Student Threat Assessment Team. He coordinated the threat assessment program for the Salem Police Department for several years and has implemented numerous policies and procedures both within his department and with the Willamette Valley Adult Threat Advisory Team.
He has co-authored several threat assessment articles, threat assessment investigative guides for adult, higher education, and student models that are currently in use by several threat assessment teams and programs throughout the nation, and he has consulted on many difficult threat assessment cases.
Lieutenant Okada has over 33 years serving in law enforcement in Salem, Oregon and has been instrumental in promoting threat assessment throughout the nation. He has done presentations, consulting, training, and debriefing on threat assessment issues around the nation and is highly regarded as a trainer in the field. He has trained and consulted in Community-based threat assessment, K-12 threat assessment, Higher Education threat assessment, Corporate threat assessment, and Public-Sector threat assessment. He has also consulted and assisted in the formation of multiple threat assessment teams and systems throughout the United States. He was an invited participant at the 2015 Federal Bureau of Investigation (FBI) Symposium on Targeted Violence Prevention, resulting in the 2017 publication of the FBI Behavioral Analysis Unit Monograph: Making Prevention a Reality: Identifying, Assessing, and Managing the Threat of Targeted Attacks. Lieutenant Okada consulted with the Oregon Governor’s Task Force on School Safety and worked with the Task Force on threat assessment legislation, and he was the recipient of the Oregon Champions for Children award in 2017 for his work in student threat assessment. Lieutenant Okada is also a co-author of the publication Assessing Student Threats-Implementing the Salem-Keizer System.
Lieutenant Okada currently holds the office of President of the National Board of Directors of the Association of Threat Assessment Professionals (ATAP). He has held several offices on the National Board of Directors of (ATAP) since 2007 and received the 2009 ATAP Presidential Recognition Award at the national ATAP Threat Management Conference. He previously served as the ATAP Northwest Chapter Sergeant at Arms and two terms as the Northwest Chapter President. He was also on the committee that authored the ATAP Code of Ethical Conduct.
Complimentary to his work and training in threat assessment, Lieutenant Okada has developed and delivered training in personal and situational awareness and safety. He has trained in both the public and private sectors on response to violent intruders (active shooter), Crime Prevention Through Environmental Design (CPTED), personal and business safety planning, situational awareness, personal safety, and multiple other crime prevention topics.
Over the years, Lieutenant Okada has received numerous awards and honors for his work in law enforcement. He has a wide variety of experiences ranging from homicide investigations to gang investigations to criminal intelligence to narcotics investigations. He has commanded the Salem Police Department Domestic Violence Response Team, Youth Services Unit and Criminal Investigations Sections. He also commanded a HIDTA Interagency Task Force and has served on many multi-agency teams and task forces. Lieutenant Okada graduated Cum Laude from Willamette University with a Bachelor of Arts degree in Psychology and is also a graduate of the Southern Police Institute Homicide Investigator Course, the FBI National Academy, DEA Drug Unit Commander Academy and Oregon Executive Development Institute. Lieutenant Okada holds numerous state certifications including the Executive Certification through the Oregon Department of Public Safety Standards and Training.
Paul Timm, PSP, is a board-certified Physical Security Professional (PSP) and the author of “School Security: How to Build and Strengthen a School Safety Program.” He was named one of the Most Influential People in Security in 2020 by Security Magazine. In addition to conducting numerous vulnerability assessments and his frequent keynote addresses, Paul is an experienced School Crisis Assistance Team volunteer through the National Organization for Victims Assistance (NOVA).
He serves on the Campus Safety Conferences Advisory Board, the Advisory Council for the Partner Alliance for Safer Schools, the ASIS International School Safety and Security Council, and the Illinois Association of School Business Officials Risk Management Committee. He is certified in Vulnerability Assessment Methodology (VAM) through Sandia National Laboratories and the ALPHA vulnerability assessment methodology. Paul holds a Master of Arts in Biblical Studies from Moody Theological Seminary.
Dr. Gene Deisinger is President of Deisinger Consulting, LLC, specializing in operational psychology, protective intelligence, and behavioral threat assessment & management for an international base of clients in business, education, healthcare, government, military, law enforcement, non-profit organizations, and security & protective operations. Dr. Deisinger helps clients develop, implement, and operate comprehensive, holistic & collaborative programs to prevent & mitigate harm, sustain continuity of operations, and enhance the safety & well-being of the organization and its members.
In June 2022, the U.S. Department of Justice appointed Dr. Deisinger to serve as a subject matter expert on the Critical Incident Review Team regarding the mass casualty incident at Robb Elementary School in Uvalde, TX.
Since 2021, Dr. Deisinger has served as a founding member and subject matter expert for the Mass Violence Advisory Initiative, a joint project of the International Association of Chiefs of Police and the U.S. Department of Justice Bureau of Justice Assistance.
Since February 2015, Dr. Deisinger has been retained as the Threat Management Consultant for the Virginia Center for School & Campus Safety. Dr. Deisinger provides threat management training and consultation for schools, campuses, and government & law enforcement agencies across Virginia.
Until his retirement in December 2014, Dr. Deisinger served as Deputy Chief of Police & Director of Threat Management Services for Virginia Tech, positions to which he had been recruited following the 2007 mass casualty incident at that campus. As executive officer for the Virginia Tech Police Department, Dr. Deisinger provided leadership for law enforcement operations to support a safe and secure campus environment and directed the university’s multi-disciplinary threat management functions across its global facilities.
Dr. Deisinger earned his doctorate in psychology from Iowa State University. He is a licensed psychologist, a certified health service provider in psychology, and, until his retirement, a certified law enforcement officer.
Steve Bennett retired from the FBI in 2020, after completing 23 years of service. He was assigned to the Springfield, IL Field Office, Counterterrorism Division, Terrorist Screening Center, and the Office of Partner Engagement, where he was the Chief of the Violence Reduction Unit, overseeing the FBI’s Active Shooter Response Program and the annual report on Active Shooter Incidents in the U.S.
Career highlights included leading a Safe Streets Task Force, SWAT, Counterintelligence, Terrorist Watchlist Encounter Management, and numerous investigations resulting in the dismantling of criminal organizations. Mr.Bennett was tendered an expert witness in street gang matters in the United States District Court for the Central District of Illinois. He received the Director’s Award for Excellence in Law Enforcement from the Executive Office of United States Attorneys and the FBI Director’s Leadership Award.
He completed the ALERRT Active Shooter Train-the-Trainer Course and Civilian Response to Active Shooter Events (CRASE). Mr. Bennett has a Bachelor of Arts in Legal Studies, a Masters of Management and Organizational Behavior, completed Northwestern University’s Kellogg School of Management Managing Strategic Change Course, and is a Certified Counter-Insider Threat Professional – Fundamentals.
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